privatealps

• 1/5

has been nothing but disappointing and incapable. On the 18th of May, there was a maintenance. I opened a support ticket about this because other than on a telegram channel they don't tell you about stuff like that and inquired about the downtime and at the same time about the automatic backups that should have kept my data safe ( and which I pay an add-on fee for). Unfortunately, my question about the backups was never answered. ( mind you before that they even botched a vps upgrade, they managed to upgrade to a vps 2 instead of vps 3 took them 4 days to fix the issue and I had to open 5 Tickets ). Support answers once a day at most. That's all stuff that happened before we even get to my main issue. By the 22nd of May 2024, after installing some soft, my server (VPS ID: 11335) failed to boot. When I requested backups, they told me that a parsing issue had prevented backups from being activated since the VPS upgrade. Despite me asking multiple times about the backup status, I was not informed of this issue until it was too late. To make matters worse, while discussing the issue with a support technician, my server was deleted and reinstalled without my consent, leading to significant data loss. ( yes that's not a joke ) Update: After seeing the review on Trustpilot they tried to run defense and propose to buy me by refunding me the remaining money the held hostage. They ended up keeping the money 90 usd while not providing service nor refund in the end though.