Wix Customer Service: Ways for Contacting Wix Customer Support
IT Published on Date: February 5th 2025Wix is a website-building platform with intuitive technology and powerful built-in features. It allows you to develop and design robust websites with a seamless look that suits any device. This guide provides ways to contact Wix customer service.
Wix Support Channels
| Method | URL |
| Email Support | mail to: [email protected] |
| Live Chat | https://support.wix.com/en/ |
| 24/7 General Support | https://support.wix.com/en/ |
| Customer Service Chat | https://support.wix.com/en/article/request-chat-with-a-customer-care-expert-for-support |
| Sales Support (Enterprise) | https://www.wix.com/wix-platform/new-enterprise |
| Tax Help | https://support.wix.com/en/article/setting-up-tax-calculation-using-the-manual-method |
Corporate Info & Policies
| Topic | Link |
| Contact Us Page | https://www.wix.com/contact |
| Careers | https://careers.wix.com/ |
| Legal (Law Enforcement) | https://www.wix.com/about/law-enforcement-requ |
| Customer Agreement | https://www.wix.com/about/customer-agreement |
| Service Terms | https://www.wix.com/about/terms-of-use |
| Privacy Notice | https://www.wix.com/manage/privacy-security-hub |
Resources & Learning
| Resource | Link |
| Official Blog | https://www.wix.com/blog/ |
| AI Knowledge Hub | https://www.wix.com/blog/explore/categories/ai-knowledge-hub |
| AI Website Builder | https://www.wix.com/ai-website-builder |
| How to Create Your Site (Signup) | https://users.wix.com/signin/signup/ |
| Wix Plans & Pricing | https://www.wix.com/plans |
| Business Name Generator | https://www.wix.com/tools/business-name-generator |
| Training Program (Courses) | https://www.wix.com/learn/library/courses |
| Affiliate Program | https://www.wix.com/about/affiliates |
| Partner Program | https://www.wix.com/studio/partner-program |
Media & Events
| Channel / Resource | Link |
| Press Releases | https://www.wix.com/press-room/home |
| Wikipedia Page | https://en.wikipedia.org/wiki/Wix.com |
| Wix Podcasts | https://www.wix.com/app-market/wix-podcast-player |
| Wix TV (Video Templates) | https://www.wix.com/website/templates/html/video/film-tv |
| Events & Webinars | https://support.wix.com/en/article/wix-events-creating-online-events |
| Channel Partnerships | https://www.wix.com/channels |
Social Media
| Platform | Link |
| https://www.facebook.com/wix/ | |
| https://www.instagram.com/wix/ | |
| https://x.com/wix | |
| https://www.linkedin.com/company/wix-com | |
| TikTok | https://www.tiktok.com/@wix |
| YouTube | https://www.youtube.com/user/Wix |
About Wix
| Wix Website | https://www.wix.com/ |
| Wix Headquarters | Tel Aviv-Yafo, 40 Namal Tel-Aviv Street, Israel, has 13 office locations. |
| Founded | 2006 |
| Founder | Avishai Abrahami, Nadav Abrahami, and Giora Kaplan |
| CEO | Avishai Abrahami |
| Industry | Cloud-based Web Development Services |
How to Contact Wix Customer Support
1. Open the Wix website
2. Scroll down and click on Contact Us 
3. You’ll be directed to the Contact Us page. From there, log in to your account.
4. Once you’re logged in, follow the instructions and request a callback. After entering the verification code, the Wix support team will call you.
Top Wix Alternatives
1. Shopify
Shopify is one of the best Wix alternatives for e-commerce store owners. It provides a robust website builder with over 100 responsive templates and an intuitive drag-and-drop editor. For those requiring particular functionality, Shopify enables web developers or tech-savvy business owners to personalize their websites extensively.
2. WordPress
WordPress is a widely used content management system (CMS) known for its exceptional flexibility and personalization options. While it offers unmatched customization capabilities, it does have a steeper learning curve than some other platforms.
Additionally, WordPress does not include built-in hosting, meaning users must arrange their hosting services. However, for those with coding knowledge or technical expertise, WordPress provides the freedom to create highly tailored websites.
3. Squarespace
Squarespace focuses on design and provides a drag-and-drop editor with 100+ templates, a stock photo library, and integrated blogging tools. It offers a more structured design experience than Wix, making it more suitable for business owners who want to develop an attractive website without investing in graphic design and web development.
4. Weebly
Weebly offers an eCommerce business with its drag-and-drop builder and free integrated hosting. While most of the plans incorporate eCommerce features.
Also, it includes key features like unlimited product listings, inventory management, and auto tax calculation.
5. Hostinger
Hostinger’s website builder utilizes artificial design intelligence to help users with limited tech skills create a website. It provides AI tools for image editing, writing, blog title generation, heat map analysis, and terms and conditions creation.
Summing UP
Wix Customer Service is a dedicated support system designed to help users maximize their website-building experience. Whether you’re a first-time user or a seasoned business owner, Wix offers a range of tools, resources, and expert assistance to ensure your website runs smoothly.
With 24/7 availability, user-friendly support options, and a focus on resolving technical and creative challenges, Wix empowers you to create, manage, and scale your online presence easily and confidently.
Frequently Asked Questions
Q 1. How Do I Talk To a Live Person At Wix?
Ans. To talk to a live person at Wix, request a callback through their Contact Us page. Wix does not provide a direct customer support phone number, but you can log into your Wix account, visit the Contact Us page, and follow the prompts to request a callback from a customer care expert.
Q 2. Is WIX customer service 24 hours?
Ans. Wix provides 24/7 Wix customer support in English. Support hours for other languages vary; for instance, French support is available Sunday through Friday from 7 AM to 10 PM UTC.
Q 3. How to chat with someone on Wix?
Ans. Live chat support is available in select languages. If chat support is offered in your preferred language, you’ll see an option to initiate a live chat when creating a support request. For English, live chat operates Monday to Friday, 2 AM to 6 PM EST.
Q 4. Who is Wix main competitor?
Ans. Wix’s main competitors include website-building platforms like Squarespace, Weebly, and WordPress.com.
Q 5. Is Wix better than Google Sites?
Ans. Comparing Wix to Google Sites, Wix offers more advanced design capabilities and a wider range of features, making it a preferred choice for users seeking a more customizable website-building experience.
manvinder Singh
https://www.hostingseekers.com
Manvinder Singh is the Founder and CEO of HostingSeekers, an award-winning go-to-directory for all things hosting. Our team conducts extensive research to filter the top solution providers, enabling visitors to effortlessly pick the one that perfectly suits their needs. We are one of the fastest growing web directories, with 500+ global companies currently listed on our platform.
